g_form.disableAttachments(); doesn't work

[yundlu316]

Our team is working in New York and want to hide the Attachment button on a record producer if you don't have a certain role.  We have a catalog client script onLoad that has:

  g_form.disableAttachments();

if you do not have the "admin" role.  However, that does absolutely nothing.  We are developing in a scoped application and have read that disableAttachments only works in global.  Is this true?  We've recreated the catalog client script in global and it still does nothing.  Is this a bug or are we doing something wrong?

As a workaround, we're using this:

function onLoad() {
        var attachmentButton = top.document.getElementsByTagName("sp-attachment-button");
        //console.log(attachmentButton);
        attachmentButton[0].parentNode.hidden = true;
}

However, it's not 100% ideal because the footer that the button is in is still visible and when the page loads, you see the attachment button for a split second before it disappears.  Any thoughts or suggestions?

[Ankur Bawiskar]

Hi,

any browser console you are getting?

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[yundlu316]

nope, no errors at all, just doesn't work haha

[sayali udgave]

Hi,

https://community.servicenow.com/community?id=community_question&sys_id=1a121721db101fc01dcaf3231f96...

Please refer above thread.Hope this helps.

Thanks

Sayali

[yundlu316]

Hi, we've looked over this and tried their suggestions without any success when it comes to disableAttachments().  We "solved" for it by doing this:

var attachmentButton=top.document.getElementsByTagName('sp-attachment-button');
attachmentButton[0].parentNode.hidden=true; 

but we're still confused why disableAttachments() won't work on the Record Producer when viewed in Service Portal