g_form.GetValue('field') returning a sys_id

ServiceNowSteve · ‎03-30-2018

Evening All,

I am trying to get a display value from an incident form field using an onChange client script.

My current code:

	var client = g_form.getValue('company');
	alert("Client: " + client);

is returning a sys_id instead of the value and since client scripts don't support getDisplayValue I am at a loss. I've seen a bunch of different code snippets to get around this but non work on my Jakarta instance.

Any idea how I can get this?

SanjivMeher · ‎03-30-2018

Ok. Looks like it works in Service portal but not on IT.

The other option is

var comp = g_form.getReference('company', getCompany);

function getCompany(comp){

alert(comp.name);

}

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View solution in original post

SanjivMeher · ‎03-30-2018

Did you try g_form.getDisplayBox('company')

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ServiceNowSteve · ‎03-30-2018

onChange script error: TypeError: g_form.DisplayBox is not a function function

SanjivMeher · ‎03-30-2018

Sorry it is g_form.getDisplayBox('company').value

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ServiceNowSteve · ‎03-30-2018

same error