g_form.setLabelOf does not reflect on RITM and SCTASK even when checkboxes are selected.

[saint]

Hi Experts,

I have wriiten a one line onload catalog client script to change a variable name of one of my variables from variable set. Since this change should be applied to single cat item, I'm nt touching the original label in the variable set.

Issue: Even after selecting 

Applies on Requested Items ✔️

Applies on Catalog Tasks ✔️

The label only chages on the portal form and not in the backend. I tried changing the isolate script option too, but it didn't work. 

Please help me to resolve this issue.

[Hemanth M1]

Hi @saint ,

Is this what your referring? - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867606 

[Akshay Bhaskar]

Hello @saint, 

Were you able to figure out the underlying issue and fix it? I'm in a similar situation. I've changed the labels for some of my variables using an onLoad client script to accommodate the length constraints, and it works fine on the portal view, but the variables within the RITM don't seem to be overridden by the script. FYI, I have enabled those applied to checkboxes. 

Regards,
Akshay