g_form.setLabelOf does not reflect on RITM and SCTASK even when checkboxes are selected.

saint
Tera Expert

Hi Experts,

 

I have wriiten a one line onload catalog client script to change a variable name of one of my variables from variable set. Since this change should be applied to single cat item, I'm nt touching the original label in the variable set.

 

Issue: Even after selecting 

Applies on Requested Items ✔️

Applies on Catalog Tasks ✔️

 

The label only chages on the portal form and not in the backend. I tried changing the isolate script option too, but it didn't work. 

Please help me to resolve this issue.

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @saint ,

 

Is this what your referring? - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867606 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025