generic_hierarchy ui page not showing tree for incident table with parent as parent_incident

[kuldipvpatil]

generic_hierarchy ui page not showing tree for incident table with parent as parent_incident

It is only showing single parent node even if I have inserted all the required data in table

below is the link 

generic_hierarchy.do?sysparm_stack=no&sysparm_attributes=record=incident,parent=parent_incident,title=number,baseid=

1c741bd70b2322007518478d83673af3

[Community Alums · Accepted solution]

Hi @kuldipvpatil ,

Can you please check that parent incident that you attached i.e., INC0000060having child incident, I checked the incident INC0000060 and added child incident(Refer image below)

And now it shows the child in graphic tree structure 

Please mark my answer correct and helpful if this works for you

[kuldipvpatil]

@Community Alums Thanks for reply,

Yes I have checked, it is having child incidents.Find attaches ss

[kuldipvpatil]

Hey @Community Alums 

Issue is solved those child incidents was not active and state of those was closed

[Community Alums]

Hi @kuldipvpatil 

I also applied the filter of active is true, only active true incident can visible.

Please mark my answer correct and helpful if this helps you

Thanks and Regards 

Sarthak