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‎10-16-2016 10:46 PM
Hi,
[Please note that this question is about a workflow script. NOT general client scripts]
I have a workflow that dose few validations before proceed. In that case Following validation need to be done
1. Get the creator of the ticket
2. If he/She in is the owner of relevant ticket. ticket should foreword directly to the assignment group.
3. else in should go for validation
What my problem is, i can't get the current ticket creator in to the workflow.
I need your help on this
/Sandaru
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‎10-16-2016 10:55 PM
Use current.request.opened_by to find out current request creator.
Thanks,
Mihir
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‎10-16-2016 10:55 PM
Use current.request.opened_by to find out current request creator.
Thanks,
Mihir

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‎10-16-2016 11:05 PM
What field holds the ticket creator value?
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‎10-16-2016 11:07 PM
if (current.request.opened_by == 'your ticket owner field') {
current.assignment_group = 'your specified group's sys_id';
else {
furtherValidation();
}