Get Email Attachment Name in Inbound Action

Tomoaki Tagawa1 · ‎08-01-2018

Hi all,

I would like to get attachment file name in my inbound action which makes incident.

Is it possible?

* I think this is impossible... because inbound action is unable to get email attachment file name,

and even if sys_attachment can be queried, there isn't no attachment because at that time inbound action haven't made incident yet.

ANY help is welcome.

Best regards,

Tomoaki

Kushagra Mehrot · ‎08-01-2018

Hi,

Try this!

{slight change in uday's script}

var attachmentName = '';
var test = sys_email.sys_id;
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_name','sys_email');
gr.addQuery('table_sys_id',test);
gr.query();

if(gr.next()){
attachmentName = gr.file_name;
}

Thanks
Kush

Please mark the answer correct/helpful accordingly!

View solution in original post

Tomoaki Tagawa1 · ‎08-01-2018

Thank you! I could make it done!

Best regards,

Tomoaki

Diljith · ‎12-05-2022

Hi Could you please let me know how you achieved the development?