Get Phone Number from user record

[sn624]

Hi Community,

I am trying to pull the requester's phone number from their file using the script below, however it's not working. Does anyone have any suggestions, as to what I am doing wrong here?

function onChange(control, oldValue, newValue, isLoading) {

  if (isLoading) return;

  if (newValue == "") {

  g_form.setValue("phone", "");

  return;

  }

  //Call Script Include to get User phone number

  var ga = new GlideAjax("GetPhoneData");

  ga.addParam("sysparm_name", "getUserphone");

  ga.addParam("sysparm_user", g_form.getValue("new_phn_loc"));

  ga.getXML(updatephone);

}

function updateLocation(serverResponse) {

  //Process response from Script Include

  var answer = serverResponse.responseXML.documentElement.getAttribute("answer");

  g_form.setValue("phone", answer);

}

[Anurag Tripathi]

Hi Ciera,

Can you tell me that this client script is running onchange of which field, and also on which table.

And show the script include function also

[Anurag Tripathi]

Try this

function onChange(control, oldValue, newValue, isLoading) {

  if (isLoading) return;

  if (newValue == "") {

  g_form.setValue("phone", "");

  return;

  }

  //Call Script Include to get User phone number

  var ga = new GlideAjax("GetPhoneData");

  ga.addParam("sysparm_name", "getUserphone");

  ga.addParam("sysparm_user", g_form.getValue("new_phn_loc"));

  ga.getXML(updatephone);

}

function updatephone(response) {

  //Process response from Script Include

  var answer = response.responseXML.documentElement.getAttribute("answer");

  g_form.setValue("phone", answer);

}

[tltoulson]

Hi Ciera,

On the line ga.getXML(updatephone) you are passing updatephone as the callback which does not exist.   Try passing updateLocation which is the function name you created to be used as the callback.

[sn624]

Tried this but still doesn't work

function onChange(control, oldValue, newValue, isLoading) {

  if (isLoading) return;

  if (newValue == "") {

  g_form.setValue("phone", "");

  return;

  }

  //Call Script Include to get User phone number

  var ga = new GlideAjax("GetPhoneData");

  ga.addParam("sysparm_name", "getUserphone");

  ga.addParam("sysparm_user", g_form.getValue("new_phn_loc"));

  ga.getXML(updateLocation);

}

function updateLocation(serverResponse) {

  //Process response from Script Include

  var answer = serverResponse.responseXML.documentElement.getAttribute("answer");

  g_form.setValue("phone", answer);

}