Get record on a Service Portal Widget via client script

[jotasolano]

Hello,

I am new to SN and have been trying to get a GlideRecord to display as an alert using an HTML Widget on a Service Portal widget.

I was successfully able to load the record, but I get an error message on my console that tells me that I need to use a callback function. I have not been able to correctly create this callback function.

This is my script:

function text() {
   var res = new GlideRecord('incident');
   res.addQuery('number', 'INC0000001');
   res.query(getCallback);
}
function getCallback(res) {
   if(res.next()){
   var shortDescription = res.short_description.getDisplayValue();
   alert(shortDescription);
   } else {
   console.log("not working")
   }
}
text();

I get this error:

Uncaught (in promise) TypeError: Cannot read property 'records' of undefined(…)

at js_includes_sp.jsx?v=04-21-2016_1541&lp=Thu_May_19_12_55_41_PDT_2016&c=2_42:64344

What am I doing wrong?

Thanks for the help!

[jotasolano]

Excellent. Thank you.

[stephane_lemoin]

Hello

where is HEllo world 3 widget?

stephane