Get RITM number

[Sneha39]

Below service catalog api script rc.number is showing request number how can we get ritm number ?

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('e2132865c0a8016500108d9cee411699',12);
var rc = cart.placeOrder(); 
gs.addInfoMessage(rc.number);

[Tanaji Patil · Accepted solution]

Hi Neha,

This API always returns the Request number to get the RITM number you need to do a GlideRecord.

Try this code-

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('e2132865c0a8016500108d9cee411699',12);
var rc = cart.placeOrder();

var grRITM = new GlideRecord("sc_req_item");
if(grRITM.get("request", rc.sys_id+"")) {
gs.addInfoMessage(grRITM.number);
}

In case you are going to add multiple items into the cart before requesting then use following code-

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item = cart.addItem('e2132865c0a8016500108d9cee411699',12);
var rc = cart.placeOrder();

var grRITM = new GlideRecord("sc_req_item");
grRITM.addQuery("request", rc.sys_id+"");
grRITM.query();
while(grRITM.next()) {
gs.addInfoMessage(grRITM.number);
}

Hope this helps!

-Tanaji

Please mark response correct/helpful if applicable

[bvs]

Hi tanaji,

I want to display the ritm number in the info message of the service portal.I dont know how to achieve this.

[String]

Hi Tanaji,

How to get the RITM number by using SC task number ,Please share ur inputs .