Get sys_id of included item of an order guide - service portal

[michal_v]

Hey,

Does anyone know how can I tell, when I'm inside an order guide in service portal, what is the item sys_id (not the order guide sys_id)?

[Gurpreet07]

All included items stored in an array data._items . Traverse over items and data._item[i].sys_id     will provide the sys_id of each item. You could simply log all the data to browser console simply by selecting ctrl + rc ---> log scope.data       on any widget.

[michal_v]

Thanks for the quick replay Gurpeet, but is there a why to get the sys_id of an item when I'm in a catalog client script?

I have scripts that usesthe sys_id of the item with the hidden input of the order guide (sysparm_id, or current_item) is there a alternative for service portal?

[Gurpreet07]

Is this script on Order Guide itself or on one of catalog items ? Can you please paste the script ?

[michal_v]

the problem in this catalog client script is that it's running on a variable set:

function onChange(control, oldValue, newValue, isLoading) {

if (isLoading || newValue == '') {

return;

}

var catItem;

if ($("sysparm_id")) // tryin to find the current item sys_id in order to pass it to script include - work inside the system but not in the service portal

catItem = $("sysparm_id").value;

else if ($("current_item"))

catItem = $("current_item").value;

var ga = new GlideAjax('TVA_populateServiceOfferingVar');

ga.addParam('sysparm_name','getCIofferingsAggregate');

ga.addParam('sysparm_ci',g_form.getValue('u_customer_ci'));

ga.addParam('sysparm_user',g_form.getValue('caller_id'));

ga.addParam('sysparm_cat_item',catItem);

ga.getXML(offerNumParse);

function offerNumParse(serverResponse) {

var res = serverResponse.responseXML.getElementsByTagName("res");

var count = res[0].getAttribute("value");

if (count < 2 ){

var offer = res[1].getAttribute("value");

g_form.setValue('service_offering',offer);

g_form.setReadOnly('service_offering',true);

g_form.setDisplay('service_offering',false);

}

else{

g_form.setDisplay('service_offering',true);

g_form.setReadOnly('service_offering',false);

g_form.setValue('service_offering',"");

}

}

}