getjournalentry(1) should return only worknotes

[VijayKummamuru]

I have script var currentWN = current.work_notes.getJournalEntry(1) currentWN is giving value 2025-04-06 20:59:05 - Abel Tuter (Work notes) Myworknotes I want only My work notes it should not exclude 2025-04-06 20:59:05 - Abel Tuter (Work notes) to store in another variable . #developer @Developer #ITSM@ITIL

[J Siva · Accepted solution]

Hi @VijayKummamuru 

Try below script. It'll exclude the timestamps.

var rec = new GlideRecord('incident');
rec.get('1682fd87378c1300023d57d543990e2e');
var wrk = rec.work_notes.getJournalEntry(1).toString();
var work_cmts = wrk.split('(Work notes)\n')[1]; // This line will give you only the work notes.
gs.info(work_cmts );

Regards,
Siva

[Ankur Bawiskar · Accepted solution]

@VijayKummamuru 

so basically you only want the notes and not the user and date/time

if yes then do this

var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;
var currentWN = current.work_notes.getJournalEntry(1);
currentWN = currentWN.replace(dateRE, '');	
gs.info(currentWN);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vasantharajan N · Accepted solution]

@VijayKummamuru - Just you need to add the .split("(Work notes)\n")[1] to get only the work notes added to the ticket.

var currentWN = current.work_notes.getJournalEntry(1).split("(Work notes)\n")[1];

[J Siva · Accepted solution]

Hi @VijayKummamuru 

Try below script. It'll exclude the timestamps.

var rec = new GlideRecord('incident');
rec.get('1682fd87378c1300023d57d543990e2e');
var wrk = rec.work_notes.getJournalEntry(1).toString();
var work_cmts = wrk.split('(Work notes)\n')[1]; // This line will give you only the work notes.
gs.info(work_cmts );

Regards,
Siva

[Ankur Bawiskar · Accepted solution]

@VijayKummamuru 

so basically you only want the notes and not the user and date/time

if yes then do this

var dateRE = /^\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}.*\n/;
var currentWN = current.work_notes.getJournalEntry(1);
currentWN = currentWN.replace(dateRE, '');	
gs.info(currentWN);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@VijayKummamuru 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.

[Vasantharajan N · Accepted solution]

@VijayKummamuru - Just you need to add the .split("(Work notes)\n")[1] to get only the work notes added to the ticket.

var currentWN = current.work_notes.getJournalEntry(1).split("(Work notes)\n")[1];