getRefRecord() returns an empty record

[kirkr]

I am creating a custom widget that pulls data from a table and I'm running in to odd behavior with getRefRecord()

On the table is a reference field u_operational_owner which is a reference to sys_user.

If I pull the field in like this, it works. The variable gr is a GlideRecord

data.operational_owner = gr.getDisplayValue('u_operational_owner');

If I change it like this, I get {}

var opOwner = gr.u_operational_owner.getRefRecord();
data.operational_owner = opOwner.name;

If I inspect opOwner, it appears to be an empty sys_user record.

Any ideas on this one?

[Chandu Telu]

Question about getRefRecord 🙂

[kirkr]

I've seen that, it's a different issue.

[Chandu Telu]

HI Kirkr,

i tested the below code it's working fine

var gr = new GlideRecord('incident');

gr.get('2219abb8db9583003b70f00fbf961902');

var caller = gr.caller_id.getRefRecord(); //Gets the sys_user GlideRecord for the caller

gs.log(caller.name)

it will returning the user name

1) Are you using   the scoped application

[kirkr · Accepted solution]

It turned out that I needed to add toString() to the field. It seems the Server Script for a Widget works slightly different. Everything worked fine as a Background Script, but it was strange in the widget.

var opOwner = gr.u_operational_owner.getRefRecord(); 
data.operational_owner = opOwner.name.toString(); 

When I dumped the opOwner to to the console, it appeared as an empty sys_user. Very odd, but glad it's working now. Thank you for helping.