Getting 502 Bad Gateway

[sankarsangi]

Hi ServiceNow Team,

My Personal Developer Instance (dev304142) has been showing Offline status for more than 24 hours. I am also receiving a 502 Bad Gateway error when trying to access the instance.

I have already tried refreshing the instance status, hard refreshing the browser, and logging out and logging back in, but the issue persists.

Could you please check the instance and help restore access? I would like to retain my existing instance and practice data.

Thank you.

[Dr Atul - LNG]

Hi @sankarsangi 

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

@Kh_Samyak @kh_safal 

[Aditya_hublikar]

Hello @sankarsangi ,

Nowdays this is common issue faced by multiple users . My PDI also went to Offline since few days . But dont worry in rare situation pdi dont get back online . We can just keep some patience for while . Always keep in mind if you are doing any business requirement task on pdi then always takes its backup even if task is in progress or completed so it will help in such situations . Unfortunately  there is no any solution  for this .

You can also refer this servicenow admin ressponses 

https://www.servicenow.com/community/developer-forum/pdi-dev443121-offline-502-snow-adc-no-wake-opti...

https://www.servicenow.com/community/developer-forum/my-developer-instance-is-offline/m-p/3614836/hi...

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

[SohamTipnis]

Hi @sankarsangi,

This is an offical answer from ServiceNow, you can refer for your current situation as well.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10