Getting a null value

[CátiaA]

Hi,

I have this Script include and client script to fulfill the user mobile phone on a form on load.

var GetUserPhone = Class.create();
GetUserPhone.prototype = {
    initialize: function() {},

    getMobilePhone: function(userID) {
        try {
            var gr = new GlideRecord('sys_user');
            if (gr.get(userID)) {
                return gr.mobile_phone.toString();
            }
        } catch (error) {
            gs.error("Error in GetUserPhone.getMobilePhone: " + error.message);
            return ''; // Return empty in case of error
        }
    },

    type: 'GetUserPhone'
};

Client script:

function onLoad() {
    var userID = g_form.getValue('u_requested_for');

    if (userID) {
        alert('id found: ' + userID);
        var ga = new GlideAjax('GetUserPhone');
        ga.addParam('sysparm_name', 'getMobilePhone');
        ga.addParam('sysparm_userID', userID);
        ga.getXMLAnswer(handleResponse);
    }
}

function handleResponse(response) {
    var mobilePhone = response;

    alert('Mobile phone found: ' + mobilePhone);

    if (mobilePhone) {g_form.setValue('mobile_swt', mobilePhone);
    } else {
        g_form.clearValue('mobile_swt');
    }
}

The mobilePhone is returning NULL in the alert, I confirmed that the user ID I selected (and its returning on the first alert) has a value on the field.
Can you find the issue?

Thank you in advance!

[Aniket Chavan]

Hello @CátiaA ,

Please give a try to the updated script below and see how it works for you.

function onLoad() {
    var userID = g_form.getValue('u_requested_for');

    if (userID) {
        alert('ID found: ' + userID);
        var ga = new GlideAjax('GetUserPhone');
        ga.addParam('sysparm_name', 'getMobilePhone');
        ga.addParam('sysparm_userID', userID);
        ga.getXMLAnswer(handleResponse);
    }
}

function handleResponse(response) {
    var mobilePhone = response.responseXML.documentElement.getAttribute('answer');

    alert('Mobile phone found: ' + mobilePhone);

    if (mobilePhone) {
        g_form.setValue('mobile_swt', mobilePhone);
    } else {
        g_form.clearValue('mobile_swt');
    }
}