Getting a value in a catalog client script

[oharel]

Hi there,

In a catalog item, I have a variable reference field called requested_for. It is auto-populated by "javascript:gs.getUserID();" when the form loads; however, the user can change it when requesting an item for someone else.

I would like to set another variable - department - as read only with '111' in it, in case the requested_for source contains the words "MyCompany".

I am unable to do it with the below script:

function onLoad() {
     //Type appropriate comment here, and begin script below

     var userID = g_form.getValue('requested_for');//gets the user ID
   alert('requested for is ' + userID);
   var ga = new GlideAjax('getUserSource'); //this is the script include
   ga.addParam('sysparm_name', 'getSource'); //this is the function within the script include
   ga.addParam('sysparm_usr_source', userID);
   ga.getXML(getResponse);

   function getResponse(response) {

   var values = response.responseXML.documentElement.getAttribute('answer');
   if(values == 'yes') {
   g_form.setValue('Department_Number', '111');
   g_form.setReadOnly('Department_Number', true);
   } else if(values == 'no') {
   g_form.setReadOnly('Department_Number', false);
   }
   }
}

The alert to tell me who the requested_for returns "requested for is " (no name, sys_id or anything).

However, it is working when the first line is

var userID = g_user.userID;

instead of var userID = g_form.getValue('requested_for');

But in that case, it does not check the requested_for field...

(Also, gs.log in the script include shows that it is not getting the requested_for value.)

ideas?

harel

[Brad Tilton]

Wait, are you using getReference() or getValue() to get the value of you requested_for variable? You should be using getValue(). It shouldn't matter whether the variable is in a variable set or attached to the item.

[oharel]

Hi Brad,

I tried both, actually, with the same results. I even tried adding a timer to wait for 3 seconds before invoking the script include, in case the client script needs to take time to wait for the form to fill:

setTimeout(function(){

script here

}, 3000);

So I received the alert after 3 seconds, but still with an "undefined" in it.

[Brad Tilton]

If you're not getting the value then I would guess the issue is with the variable name. I just want to confirm that the name of the variable is requested_for and it is present on the catalog item you're running this on.

[oharel]

Yes, it is requested_for and it is present there.

I added another field - a text field this time, again with a default value of javascript:gs.getUserID() and queried on it. It is working as expected. That's why I think it might be an issue with the field being a reference field.

[edit]: OK, so a quick update:

I changed the above text field 'test' to a reference field and it is working. When the user has MyCompany in its source, the department number changes.

It is not working on the requested_for field, however.

Normally, I would just go ahead and insert a new field, but I really can't, because it is a variable set which is already implemented in other catalog items...

[Bharat23]

Instead of g_form.setValue('Department_Number', '111'); try using it this way

setValue(fieldName, value, displayValue) and provide the displayValue also