The CreatorCon Call for Content is officially open! Get started here.

Getting AD v2 Spoke action error for "Remove User from Groups"

gjz
Mega Sage

Hello, I'm hoping someone can help me with a cryptic error.

 

I have a flow that uses Microsoft Active Directory v2 Spokes to

    1. Create a new user

    2. Adds the user to a specific group and makes it the primary group for the new user

    3. Removes the user from the default primary group

 

The actions for steps 1 & 3 are OOB, step 2 is a custom function that is working.

When I run the OOB action "Remove User from Groups" with a single group, it works just fine.  When I use the same action in a flow, it fails with the following error, which doesn't make sense to me.

 

gjz_0-1730761488413.png

 

Can anyone think of why this weird error is happening?

 

When I run the action by itself, I enter the UserID and name of the group.  This always work.

 

When I run the flow, I use a flow variable to pass in the UserID and typed in the group name in the "Group Name 1" field.  I left the Group Names array empty, it doesn't seem to need a value - at least, it doesn't show up when testing the action.  I also added a pause for 5 seconds between this action and the previous action to make sure AD is finished with the previous step - it still fails.

 

Any ideas?

3 REPLIES 3

AnveshKumar M
Tera Sage
Tera Sage

Hello @gjz ,

 

Is it possible for you to share the screenshots of flow and the remove user action configuration in the flow?

 

 

Thanks,
Anvesh

I stumbled on the answer - it's because AD hadn't caught up with the Flow.  I added a 2 minute wait (5 seconds wasn't enough) between Setting the primary group and removing the default primary group - now it works.

Great @gjz .

Enjoy exploring the depths of ServiceNow flow designer and building miracles.

Thanks,
Anvesh