Getting attachment in Email rather than link

[habin]

Hi ,
I have a requirement to get all the attachment of an incident ticket in the mail notification(not as a link). I was able to send the links of attachments through notification.

Could any one please tell how can I accomplish it.

Thanks in advance.

Habin

[davidmonf]

Still works on London, just used the script in my instance!
Thanks a lot!

[Kim Sullivan]

Anyone know a trick that would allow users to downlod the attachment link without authenticating to the instance?

[Goran WitchDoc]

Hi Kim,

A bit late, but I stumbled over this post when I was answering another one. I have made a video here how you can send out the attachment if that might help and not link it to the instance. Sadly the embedded functionality doesn't really work atm. for me, so here is a link to youtube: https://www.youtube.com/watch?v=b_l5pOHKmVY

//Göran

Feel free to connect with me:
LinkedIn & Twitter
Subscribe to my YouTube Channel
Buy The Witch Doctor's Guide To ServiceNow

[DRL]

Try copying the attachments to a KB Article public record, I've read it somewhere but can't seem to find the link