Getting connection error while trying to access SailPoint Access request Catalog
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05-13-2025 12:40 AM - edited 05-13-2025 12:41 AM
Hi,
We are getting " Cannot connect to SailPoint Identity Security Cloud server. Please contact Administrator. Error Code 001- Check Admin Setup." error while trying to access the SailPoint access request catalog item. It was working fine earlier but suddenly we started getting this error. We are getting bad credentials in the response (URL : https://IdentityNow URL/oauth/token?grant_type=client_credentials) when we checked the outbound http requests logs. It is working fine in DEV and Production instances. We are facing this issue only in the test instance. We tried updating the ClientID and secret and still getting the same error. We have recently updated the " SailPoint Identity Security Cloud Service Catalog" version to 4.1. It's working fine in DEV instance after the version upgrade, so I don't think it's related to the version upgrade. Any help in this regard would be highly appreciated.
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05-13-2025 12:44 AM
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05-13-2025 04:33 PM - edited 05-13-2025 04:34 PM
Hi @SumanthDosapati , We are making a post call to https://IdentityNow URL/oauth/token?grant_type=client_credentials every time to retrieve the access token. The problem is we are getting bad credential error for the above call. When we try to send the same request using postman by passing the same credentials, we are able to receive the oAuth token. We are getting error when we make this call from ServiceNow.
