Getting email notification for every 10 minutes

Ankitha4
Tera Contributor

‎03-11-2024 07:06 AM

We are email notification for every 10 mints for one of the old requested item that is closed . The log message in the additional comments of RITM is as Log status to RITM - there has been a failure of this decommissioning process. Please try again . May I know why we are getting this message in additional comments of RITM.

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Sumanth16
Kilo Patron

‎03-11-2024 07:31 AM

Hi @Ankitha4 ,

 

Check any scheduled job running on RITM table and job is updating comments on RITM. Take the "there has been a failure of this decommissioning process" message and check with script contains in Schedueld jobs, script includes, Business Rules. Check worklfow as well. 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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Ankitha4
Tera Contributor
In response to Sumanth16

‎03-11-2024 10:15 AM

Thanks for the reply sumanth16 . May I know how to check the scheduled jobs running on the current RITM

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Sumanth16
Kilo Patron
In response to Ankitha4

‎03-11-2024 10:21 AM

Hi @Ankitha4 ,

 

Screenshot 2024-03-11 at 12.20.38.png

 

Please apply a filter like the above.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

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