How to populate variable value in sc task without <p> <p/> when variable type is HTML in servicenow

sayyed shabana · ‎03-11-2024

Hello All,

Need help on this query.

I am trying to populate 1 variable value in SCtask , the variable value is showing properly in RITM values not like html tags, but in SCtask showing like below.
tried with workflow script but no use.

Thanks in advance

Siddhesh Gawade · ‎03-11-2024

Hello @sayyed shabana ,

Use below code eaxmple to strip the html part from variable values:

  var gr = new GlideRecord('sc_req_item');
 gr.addQuery('sys_id', '48841ffe1bbc0610ae2163142a4bcbb3')   // use the sys_id of your RITM record.
 gr.query();
 if(gr.next()){
var htmlValue= gr.variables.additional_details.toString();     // use your variable
gs.print('Original '+htmlValue);

// use any of the example below
// example NO: 1
var output= htmlValue.replace(/<\/?[^>]+(>|$)/g, "");    
gs.info('html output: '+ output)
// example NO : 2
gs.info('html sanitized:'+  GlideSPScriptable().stripHTML(htmlValue));
}

Let me know if this works for you!!

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

Aman Kumar S · ‎03-11-2024

Hi @sayyed shabana

Can you check your dictionary override for description field for sc_Req_item and sc_Task table and check if html_sanitize attribute is added there, if not add the attribute for the sc_Task table, it will work as expected.

Best Regards
Aman Kumar