Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Getting email notification for every 10 minutes

Ankitha4
Tera Contributor

‎03-11-2024 07:06 AM

We are email notification for every 10 mints for one of the old requested item that is closed . The log message in the additional comments of RITM is as Log status to RITM - there has been a failure of this decommissioning process. Please try again . May I know why we are getting this message in additional comments of RITM.

0 Helpfuls
  • 337 Views
3 REPLIES 3

Sumanth16
Kilo Patron

‎03-11-2024 07:31 AM

Hi @Ankitha4 ,

 

Check any scheduled job running on RITM table and job is updating comments on RITM. Take the "there has been a failure of this decommissioning process" message and check with script contains in Schedueld jobs, script includes, Business Rules. Check worklfow as well. 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

0 Helpfuls

Ankitha4
Tera Contributor
In response to Sumanth16

‎03-11-2024 10:15 AM

Thanks for the reply sumanth16 . May I know how to check the scheduled jobs running on the current RITM

0 Helpfuls

Sumanth16
Kilo Patron
In response to Ankitha4

‎03-11-2024 10:21 AM

Hi @Ankitha4 ,

 

Screenshot 2024-03-11 at 12.20.38.png

 

Please apply a filter like the above.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

0 Helpfuls