Getting empty variables in RITM form

[Ishita Shrivast]

Hello All,

I have created a variable set and few variables in that. Variables are like Requested for, Manager, Location, Department and Company. As you can see , these all are reference type variables. I have created a Script Include and Catalog Client Script to populate these variables based on Requested For selected. Now my script include and client script is working fine and all the values are getting populated, but when I click on Order Now and go to RITM record, except for Requested For variable, none of the variables are getting populated. Because of this, I am not able to create manager's approval through workflow as there is no value in Manager Variable in RITM record.

I have seen some community posts which says variable set's name and variable's name should not be same. And I already have different names for both.

I am attaching an image Of RITM record for reference.

Thanks in advance,

Ishita Shrivastava.

[Harsh Vardhan]

have you set applied on ritm check box as true on your catalog client script ? 

[Ishita Shrivast]

Yes I have already set that check box as well as other 3 checkbox also as true, still its not working.

[Harsh Vardhan]

the catalog client script is running on form load as well as variable change ?

can you add some screenshot?

[Ishita Shrivast]

Its of onChange type. Here, is the screenshot.