Getting empty variables in RITM form

[Ishita Shrivast]

Hello All,

I have created a variable set and few variables in that. Variables are like Requested for, Manager, Location, Department and Company. As you can see , these all are reference type variables. I have created a Script Include and Catalog Client Script to populate these variables based on Requested For selected. Now my script include and client script is working fine and all the values are getting populated, but when I click on Order Now and go to RITM record, except for Requested For variable, none of the variables are getting populated. Because of this, I am not able to create manager's approval through workflow as there is no value in Manager Variable in RITM record.

I have seen some community posts which says variable set's name and variable's name should not be same. And I already have different names for both.

I am attaching an image Of RITM record for reference.

Thanks in advance,

Ishita Shrivastava.

[Harsh Vardhan]

do one thing, deactivate your client script. 

create new one and set only one variable value and check if its reflecting over the RITM or not ? also have you checked the hi article ? 

[Ishita Shrivast]

I tried setting only one variable and it still it was not populating in RITM. And yes I checked the hi article. That article is for portal scripting ,so I am not getting if that will help me as I am not working on any widget related to catalog.

[Harsh Vardhan]

is this happening for one catalog item ? 

can you create one custom variable not inside variable sets. and then using your client script set some static value and see if its populating or not . 

[Ishita Shrivast]

I have created 3 catalog items and used the same variable set on all of these items  and it's happening for all of them. Let me try creating another variable, and check if it is working for that or not. Will let you know.

[Harsh Vardhan]

let me know if still you are having an issue on new variable