Getting error during "Add attachment to form(SP)" in ATF.
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‎03-17-2025 07:09 AM - edited ‎03-17-2025 07:11 AM
Hello All,
I am currently automating a catalog item where the attachment is mandatory.However ATF is failing.
And faced this error "User does not have permission to attach to record 'ABC' on table 'sc_cat_item'" while using the step "Add attachments to Form(SP)".
Kindly let me know if there is any solution/workaround for the same. Note: Attachment mandatory option is checked as TRUE for the catalog item and not part of Variables.
This is happening in Washington instance.
@Ankur Bawiskar Need your inputs
Thanks in advance!!
Regards,
Sharanya
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‎03-17-2025 07:57 AM
Hi @Sharusha
could you please try the same step manually with same file with same user, and share feedback.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎03-17-2025 10:28 PM
Hey Atul,
Yes manually works fine for admin user with the same file.
But ATF step fails.
Regards,
Sharanya
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‎03-19-2025 07:43 AM
Any solutions or is it a known issue in ATF?
Thanks,
Sha