Getting error string "User did not press the Send button in Email Client"

[now_dev]

Hello,

I am trying to send notification using client template and in emails logs, state is coming as "Sent ignore". In error string, I am getting message saying "User did not press the Send button in Email Client". Also, no error logs are coming. Please help

[Jaspal Singh]

Hi,

Many OOB task forms have a button you can use to email directly from the ticket.   Any time you click on the mail icon and don't hit send, it will place that error in your error log.

[now_dev]

I am hitting send button also and on click of the send button, I am getting below the screen. Can you pls suggest what's wrong.

[Jaspal Singh]

Could you help with the screenshot of client template created.

[now_dev]

I have created two client template