Error messages in email logs ,User did not press the Send button in Email Client and Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state

[kiranreddy]

When iam reply through email client from servicenow i got below

Error messages in email logs ,User did not press the Send button in Email Client and   Email contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state

Please give the reason and solution for this issue

[Pradeep Sharma]

Hi Kiran,

You may find the below thread helpful.

Email error Send ignored

[kiranreddy]

Hi Pradeep,

i got second error string , Received Ignore .

        Mail contains the same Message-ID as a previous sent email, preventing loop by setting it to 'Ignored' state

Could you please advise on this message

Thanks,

Kiran

[Sam179]

I have the same issue. Were you able to find out a solution?

[Nathan Okh]

I had the same problem and found a simple solution. (Sometimes programming bugs are the simplest one *palm hit face moment*)

My background is that I used Studio to create a custom table and form etc. I created a UI Action to open the Email Client. 

I HOPE THIS HELPS!! 🙂

Please mark as helpful or correct 🙂