Getting error string "User did not press the Send button in Email Client"

[now_dev]

Hello,

I am trying to send notification using client template and in emails logs, state is coming as "Sent ignore". In error string, I am getting message saying "User did not press the Send button in Email Client". Also, no error logs are coming. Please help

[SanaPR]

Hi Hareesh,

Yes, did not do anything specifically. It resolved by itself after 24 hours of the issue. Seems like discarded emails cause these type of issues. If a person has opened email and left it in draft , closed it without actually sending the email. Al the other emails updates will have this issue of not getting sent or updating. After a day of waiting the issue resolved itself, assuming the draft email was session timed out.

Thanks,
Sumana

[Nathan Okh]

I had the same problem and found a simple solution. (Sometimes programming bugs are the simplest one *palm hit face moment*)

My background is that I used Studio to create a custom table and form etc. I created a UI Action to open the Email Client.