Getting notification for many incidents which were not recently updated (they are resolved or closed

[nameisnani]

Hi Team , 

can any one please help me on this issue?

I received notification for many incidents which were not recently updated (they are resolved or closed) .

I checked in email logs also , email didn't triggered , then how user is getting notifications from that notification icon .

Please help me with torubleshoot steps .

[Ankur Bawiskar]

@nameisnani 

Definitely something is updating the records from backend.

Did you check the history calendar for few of the incidents? it shows who updated? system or some other user

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar 

i have checked all the notifications , history not able to find the solution .

[Ankur Bawiskar]

@nameisnani 

did you check in audit table the incident got resolved/closed with which user?

is it system?

the timestamps for all those are same? if yes then some scheduled job might be doing that.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@nameisnani 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.