Getting the error onload of EC ' ApprovalDelegationUtil undefined, maybe missing global qualifier'

Divya Patel3
Tera Contributor

Hello All,
Please help me to sort this issue, when I'm loading the EC Homepage with admin role it is working as expected, but when non-admin user is loading the page, they are facing as issue getting as error 'ApprovalDelegationUtil undefined, maybe missing global qualifier' and page behave also getting changed.
I've checked the ApprovalDelegationUtil script include, and other configuration (To-Do configuration), checked the cross scope privileges as well. all are in the place, nothing is manually updated.
Please see attached screenshot where I'm getting an error. 

DivyaPatel3_0-1747984190686.png

 

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

@Divya Patel3 

from when are you facing this issue?

Did you recently upgrade?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

No Ankur, they have not upgraded recently. they are on Xanadu version.

facing an issue before my changes on EC.

@Divya Patel3 

what changes did you do?

where did you make the change?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I didn't change the things in the script include, have made changes in the taxonomy and widgets.