Getting the exact time and date when the problem record is updated as Fix in progress

Nandhinisri
Tera Contributor

Hi

How can I fetch the exact time and date of when the state is updated as Fix in progress. We do have updated time which fetches date and time of update in sys_history_line table. But I am not sure how to implement the above said condition and take that particular value.

Nandhinisri_0-1735640255750.png

TIA

1 ACCEPTED SOLUTION

@Nandhinisri 

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

6 REPLIES 6

@Nandhinisri 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Nandhinisri 

what do you want to do after you get the update time?

Do you want to store the exact time in some custom field on problem table?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader