Hi all,
We're trying to improve our Virtual Agent and would like to be able to capture the user's computer name that they are connecting to Virtual Agent from.
I am aware of the 'Current Device' field on the sys_cs_conversation table and also aware of the vaContext.deviceType context variable however neither of these (to my knowledge) seem to allow me to get the computer name.
The computers are pool devices and therefore not assigned to an individual user in the cmdb therefore we cannot query the cmdb_ci table to get the user's device.
Can anyone think of a way in which we can achieve this without asking the user to manually enter the computer name?
Many thanks
Rich
