Getting value of the field instead of sys_id

[ravali6]

I have a script where I do a GlideRecord query to the request table. Once I get the records, I am getting to the value of the opned by field. But since opened by is a reference field, it is returning sys_id. How can I get the displayed value ?

Below is the script :

var gr = new GlideRecord("sc_req_item");
gr.addQuery("u_requested_for", g_form.getValue("emp_name"));
gr.addQuery("stage",'!', "waiting_for_approval");
gr.query();

if(gr.next())
{
alert("A request has already been submitted by " + gr.opened_by); // this is returming sys_id, I need the value

}


Please let me know if anyone has any suggestions.

[TJW2]

You cannot 'dot walk' in a client script. I'm assuming this is a client script since you are using 'g_form'.
You will need to find the record for the 'opened_by' in the sys_user table and look at the name field.

[Mike Hill1]

Wanted to post and say that using ".name" worked well for me.   I am using a Business Rule and tried getDisplayValue() first with no luck.

Thank you!

[verdakosnett]

.name is undefined in Helsinki. Why are reference fields so hard to work with?

[Community Alums]

Use below:

g_form.getValue('sys_display.incident.caller_id').toString()

I tried on incident's Called ID field. I get the below Result

Mark as helpful/correct if this works for you.

Regards

Deepak

[naresh1019]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var k1 = g_form.getValue('u_previous_user').toString();

alert(k1);

}