Understanding ApproverUtils

CJPeterson
Tera Expert

‎01-23-2024 01:49 PM

I am trying to understand the ApproverUtils script include "Utility to check if Approvers can read records they are approving. g_approval_form_request is set in the approval_summarizer_default UI Macro." 

 

What would be the best way to allow approvers to read non IT tickets? 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-23-2024 06:27 PM

Hi @CJPeterson 

in which context are you asking "What would be the best way to allow approvers to read non IT tickets? "?

Basically, a user with an "Approver" subscription is only allowed to see some values of the record he is approving in the moment of the approval itself. Apart from this, such users are not allowed to see these records.

In case you want to know how to modify an approval summarizer I recommend the following video: https://www.youtube.com/watch?v=HEC47AN8DRU 

Maik

NOWCommunity Live Stream - Behind the Answers - Approval Summarizers
NOWCommunity Live Stream - Behind the Answers - Approval Summarizers
youtube.com/watch?v=HEC47AN8DRU
Check out this video and understand how the system determines what to display in that summary area on the approval form (known as an approval summarizer). Episode topics include: * The approval form * The approval layout * Summarizer UI macros * Formatters Code snippets shown in this video are ...

Amit Verma
Kilo Patron
Kilo Patron

‎01-23-2024 10:56 PM

Hi @CJPeterson 

 

Can you please elaborate on "best way to allow approvers to read non IT tickets" ?

 

Thanks & Regards

Amit Verma


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Dr Atul G- LNG
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Tera Patron

‎01-24-2024 02:02 AM

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