Glide AJAX not working

[umaaggarwal]

Hello Experts,

My goal is to have a string field on incident form and when the form loads, it should get populated with CI details ( like name , manufacturer , asset tag etc ) based on what is selected under configuration item.

To achieve this, I created onload client script, and using glideajax to interact with script include which returns the data from that specific configuration item, however I am getting null value as a result. Can someone please help ?

Below is the client script 

script include 

Output 😞

[umaaggarwal]

not working for me  😞

[umaaggarwal]

not working

[Jim Coyne]

Instead of retrieving the information, your users could just hover over the "i" icon of the CI field to view extra information.  Or you can add the dot-walked fields onto the form itself and not worry about scripting and saving redundant info in a new field.

Otherwise, your onLoad should probably be an onChange script instead so the field change would trigger a refresh of the information.

[blanca12]

I've tested this in my developer instance and it is working correctly.

Tutuapp 9Apps ShowBox

[umaaggarwal]

not working for me 😞 , nothing happens