GlideListLayout_Query/getListLayout

Kevin Gandomcar
Kilo Contributor

‎08-31-2022 01:25 PM

When a user tries to access a list view it gives the error 

Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table.

we've given access to the role that includes all the users to the actual table being displayed but still the same error comes up.
 
Does anyone know what could be causing this and how to fix it?
 
Thank You!
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6 REPLIES 6

Yousaf
Giga Sage

‎08-31-2022 01:50 PM

Hi Kevin,

Check if this could be this issue.

Description

Agent Workspace Lists keep showing loading if 'rowcount' user preference System is not checked for the record where User is Empty.

 

System logs will show below error for the affected user:

System logs has following error:
Component GraphQl LOG - GlideGraphQL : Exception encountered processing path: /GlideRecord_Query/incident - null: com.glide.graphql.GlideGraphQLException: Exception encountered processing path: /GlideRecord_Query/incident - null: com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.createGlideGraphQLException(GlideGraphQLDataFetcherExceptionHandler.java:40)
com.glide.graphql.impl.GlideGraphQLDataFetcherExceptionHandler.accept(GlideGraphQLDataFetcherExceptionHandler.java:23)

Release or Environment

Issue is seen in NY

Cause

Issue is caused by the 'rowcount' default user preference (the one with the empty user that applies to every user without an overriding persona user preference) doesn't have 'System' checked. It should have that checked.


If you check 'System' flag, it'll start working. The reason it might break for some users but not all because working users had a personal user preference.

 

Resolution

Setting System flag on default 'rowcount' default user preference fixes the issue.

 

Reference : Agent Workspace Lists keep showing loading if Rowcount user prefrence System is not checked for the ...

 

Mark Correct or Helpful if it helps.


***Mark Correct or Helpful if it helps.***
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Dan T_
Tera Guru
In response to Yousaf

a month ago

This isn't my issue - my rowcount value is fine

DanT__0-1754874599297.png

 

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Srinivas_S
Tera Contributor

‎05-22-2024 08:35 PM

Hi @Kevin Gandomcar, could you please share the solution with me if you have found it? 

 

Thank you
Srinivas

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Haist94
Tera Contributor
In response to Srinivas_S

‎07-31-2025 07:20 PM

For anyone wondering, you need to add the Table's read role to void the error

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