GlideModal on Incident onSubmit Client Script

[mmaraj]

Hi, I put a glidemodal (glide_prompt) on a onsubmit client script. it shows up for a split second but then disappears. Anyone knows why its doing this? I will like to stay on the screen until the user hits submit or cancel

[Chaitanya ILCR]

Hi @mmaraj ,

share your client script

you have to put return false otherwise the form will reload

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@mmaraj 

since it's onSubmit it will show the modal and submit the form

You should use return false to stop the form submission

Please share your business requirement

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mmaraj]

this is the code snippet I;ve been trying. I added return false...but the dialog is  still disappearing

function onSubmit() {
    var rfc = g_form.getValue('rfc');
    var ga = new GlideAjax('RFCutil');
    ga.addParam('sysparm_name', 'getRFC');
    ga.addParam('sysparm_rfc', rfc);
    ga.getXML(ManagerParse);

    function ManagerParse(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        
        var dialog = new GlideModal('glide_prompt', true, 600);
        dialog.setTitle("testing");
		dialog.setPreference("onPromptComplete", function(value){
			g_form.setvalue("work_notes", "testing");
		});
		dialog.setPreference("onPromptCancel", function(value){
			dialog.destroy();
		});
		dialog.render();
		return false;

    }
}

[Chaitanya ILCR · Accepted solution]

function onSubmit() {
    var rfc = g_form.getValue('rfc');
    var ga = new GlideAjax('RFCutil');
    ga.addParam('sysparm_name', 'getRFC');
    ga.addParam('sysparm_rfc', rfc);
    ga.getXML(ManagerParse);
return false;
    function ManagerParse(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
        
        var dialog = new GlideModal('glide_prompt', true, 600);
        dialog.setTitle("testing");
		dialog.setPreference("onPromptComplete", function(value){
			g_form.setvalue("work_notes", "testing");
		});
		dialog.setPreference("onPromptCancel", function(value){
			dialog.destroy();
		});
		dialog.render();
	

    }
}

Hi @mmaraj 

Try this

Regards

Chaitanya