GlideSysAttachment.copy() used in Record producer does'nt seem to work in service portal

[Nishanth Nagesh]

Hi Everyone,

I have a record producer based on task table. Have some conditions to create an inc/req accordingly.

GlideSysAttachment.copy() is used to copy the attachments from task record to incident/req. This functionality is working fine when I create a record using "Try it" UI action. But when I try to do the same thing from Service Portal it doesn't work. I can see an entry in Sys_attachment table though.

Please share your inputs.

Thanks

Nishanth

[shloke04]

Hi,

Please refer the below link for your query:

Copy Attachments

A Better Requested Item Attachments Related List

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke

[Teena Singh]

Nishanth,

Glad to see that you are using the Community to learn more.

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Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

ServiceNow

[naresh1019]

Did any body found the solution ....even we are facing similar problem .....this time it is with catlog item .....

[gml35]

Anyone get this fixed?  I'm having the same issue!!! 

[david_myers]

We have the same issue - Servicenow advised there is a defect that is fixed in Kingston.  

https://hi.service-now.com/kb_view.do?sys_kb_id=cc16d355db0f0740f9f77c541f961946