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GlideSysAttachment.copy() used in Record producer does'nt seem to work in service portal

Nishanth Nagesh
Giga Contributor

‎03-22-2017 07:01 AM

Hi Everyone,

I have a record producer based on task table. Have some conditions to create an inc/req accordingly.

GlideSysAttachment.copy() is used to copy the attachments from task record to incident/req. This functionality is working fine when I create a record using "Try it" UI action. But when I try to do the same thing from Service Portal it doesn't work. I can see an entry in Sys_attachment table though.

Please share your inputs.

Thanks

Nishanth

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12 REPLIES 12

gml35
Tera Guru
In response to david_myers

‎02-21-2018 08:36 AM

Hey David,

 

That is a bummer. Maybe I can rig up an event that will push the attachment. Does anyone have a workaround?

 

Glenn

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david_myers
Tera Contributor
In response to gml35

‎02-21-2018 08:39 AM

Servicenow's workaround was to use an Async business rule, but I still had inconsistent results using that.  

0 Helpfuls

gml35
Tera Guru
In response to david_myers

‎02-21-2018 08:44 AM

I was able to fix this in my workflow run script by adding a timer.  It looks like a timing issue when you do it from the portal. All good in the hood now.

 

Glenn