Global Search box takes time to sync and do not show same day created records

[IceIronDragon]

Hello All,

We are seeing an Issue where in when we use Global Search box to locate a record using CI, User id , name recently created records do not show up , they eventually show up but after few days but not that minute,

>>Created a SIR 

>>Try to find the SIR in global search box using CI

>>Cannot find it

[IceIronDragon · Accepted solution]

as per ServiceNow :

Global search uses zing index so text-indexing is recommended to display records immediately

This is the expected behavior as per KB0722979
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722979

Solution Proposed:
A. Change the cmdb "text index" table state to "Ready"

Log on to the affected instance
1. As an admin navigate to "System Definition=> Text Indexes"
2. Search for Table=cmdb
3. Open the cmdb text index record
4. Change the state to "Ready"

B. Then re-index cmdb table.

#this would be performance intensive