Global Search - Conditions on KB articles not working

[Justin Lee2]

I have a requirement to exclude all Knowledge in a particular Knowledge Base from the Global Search.

Users still need access to the articles in that KB - they just don't want them to show up in the Global Search.

I have added the condition (Knowledge Base != [the knowledge base]) to both of the active Search Sources (sys_search_source) for Knowledge.

However, when I add a new article in the knowledge base, it still immediately shows up in the global search.  In fact, even if I disable the Search Sources for Knowledge, new and existing articles continue to show up in global search.

How can this be achieved?  Is there somewhere else I need to add the condition?

[Justin Lee2]

FYI - I also added the condition to the "Text Search Table" record for Knowledge.  Still has no effect.

[Tanushree Maiti]

Hi @Justin Lee2 

Apply this KB steps once for Knowledgebase and check 

KB0677487 How to exclude certain article categories from searches performed in the Knowledge homepag... 

https://www.servicenow.com/community/itsm-forum/how-to-exclude-certain-articles-from-knowledge-searc...