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Global Search Issues

GargiO
Tera Contributor

‎12-04-2025 04:00 AM

We are currently having an issue where when we search for a CI , we are getting retired CI in search results ; however, we are not getting the latest record with same name which is installed.

What could be possible reason for same.

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Dr Atul G- LNG
Tera Patron

‎12-04-2025 04:06 AM

Hi @GargiO 

 

https://www.servicenow.com/community/itsm-forum/return-cis-in-global-search/m-p/2356294

 

Seems you need to update in search source.

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