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Global Search Issues

GargiO
Tera Contributor

We are currently having an issue where when we search for a CI , we are getting retired CI in search results ; however, we are not getting the latest record with same name which is installed.

What could be possible reason for same.

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @GargiO 

 

https://www.servicenow.com/community/itsm-forum/return-cis-in-global-search/m-p/2356294

 

Seems you need to update in search source.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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