Global search on CI Table by phone number

[Himanshu]

I'm storing customer Telephone number in CMDB CI (cmdb_ci_comm_list.do) table. I want to do global search on the telephone number and it should return back respective CI. I have added the table in all places but still I cant get the required output.

I need to search on telephone number and expect the output to show the respective CI. I need to show the CI information to help desk when they will raise incident on behalf of the customer

#ITSM

#CMDB

[Goran WitchDoc · Accepted solution]

I haven't looked too deeply into this, but is that field being indexed? If not, it will not be used when searching.

[Himanshu]

Thanks @Goran WitchDoc, seems like it took some to sync with the new table. After few hours the results were as expected.