Google Dynamic translator with live chat agent

[Akhil32]

Where end user is reaching out to live agent support if the end user language is Spanish OR any other and enter any text in their language it should translate to English to agent same agent type something it should translate to end user language.

How can we achive this

[kaushal_snow]

@Akhil32 ,

you can do it using Dynamic Translation for Agent Chat in your ServiceNow instance, making sure you’ve activated the plugin, configured a supported translation provider and connection alias, and turned on the DTAC option under Conversational Interfaces > Agent Chat so that the system detects differing languages (via the requester_session_language variable) and automatically handles translation for both incoming and outgoing messages....

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[Akhil32]

Hi Kaushal,

Thanks for the reply.

Could you please share the steps involved in this translation process? I’m new to this area, especially on the Live Chat Agent side, so a step-by-step explanation would really help.

[Dr Atul G- LNG]

Have a look , might be helpful.