Google search result not showing favicon

SiddheshPaw
Tera Guru

Hello,

 

I have a community portal (which get install with csm plugin) for which the favicon is not showing in google search result. Please check below image.

Siddhesh2_0-1724232042634.png

 

It just shows default icon.

In below link it shows that subdirectory (/sp or /community) is not supported but the same is working for ServiceNow community search result.

https://developers.google.com/search/docs/appearance/favicon-in-search#guidelines

 

Siddhesh2_1-1724232042635.png

 

Did anyone face similar issue?

6 REPLIES 6

SiddheshPaw
Tera Guru

Hello @Johan van den H 

No!! Still did not find any solution for it.

For us it works on Microsoft Bing and Duckduckgo but on Google it is missing.

Johan van den H
Kilo Sage

Eventually we defined the Icon on the Service Portal page and that seems to have fixed the issue for us.
It can take quite some time for Google Search to "pickup" the changed icon, so it might have been a result from something we changed earlier.

Google Search results icon.jpgGoogle Search Results with correct logo.jpg