Grey out "No longer Required" option from the Approval drop down "Action on selected rows"

[Community Alums]

Hi,

I have a requirement to grey out/hide "No longer Required" option from the Approval drop down from "Action on selected rows" and this should be hidden only to tickets generated from a particular catalog item. How can I achieve this? Any suggestions would be greatly appreciated. Here is the screenshot of the requirement. I have to hide "No longer Required" option which is highlighted in yellow for tickets generated from a particular catalog item. Please guide me.

Thanks,

Saran.

[Abhi13]

Hello @Community Alums ,

Open UI Actions List, Find the Button you like to change the condition.

Thanks,

Abhishek

[Community Alums]

Hi @Abhi13 

I found 2 UI actions in name of 'No longer required'. How can I achieve to hide "No longer Required" option which is highlighted in yellow for tickets generated from a specific catalog item? Please refer to the screenshots attached.

Thanks,

Saran.

[Abhi13]

UI Action1 image is of which table and can you tell me the related list on left of request .

Thanks,

Abhishek

[Community Alums]

Hi @Abhi13 

The UI Acton1 is from sys_ui_action table and the for the related list, please refer to screenshot attached. The no longer required UI appears from approval related list  when 'Acton on selected rows' is clicked.

Thanks,

Saran.