Send reminder emails through flow

[vidhya_mouli]

I have a requirement as follows (incident table):

I want that emails notifications/reminders are send to the responsible Assigment groups in case of inactivity depending on the Urgency of the issue.
1. If State is New and Urgency is High

Send every day a reminder for 3 consecutive working days to Assigment Group (till State from New & Person is assigned). After 3 days assign to IT Securities with "Asssignment Group not responsive" message.

2. If State is On hold and Urgency is High and no updates happening

send every day a reminder for 3 consecutive working days to Assigned to Person, on the 4th day of inactivity to whole assignment group

3. If State is In progress and Urgency is High-

after status change to In progress - send a reminder after 5 working days to Assigned to Person. If no update since 12 working days - send a reminder to whole Assignment group. If no update in the next 2 days - assign to dedicated IT High Security Group with "Asssignment Group not responsive" message

What is the best way to do this? My guess is to use flow. If so, how do I do this?

[Maik Skoddow]

Hi @vidhya_mouli 

this topic was covered so often the last years, that I'm wondering where exactly you are stuck.

Please start for example with the following videos:

- https://www.youtube.com/watch?v=hVctTUMWIcs

- https://www.youtube.com/watch?v=zsY0JyVBPz4

Or that written instructions: https://developer.moveworks.com/api/guides/quick-automations/approval-reminders/

Maik

[vidhya_mouli]

The links are very helpful thank you. The place I am stuck is, I am not sure how to mention that this email has to be sent only for 3 days and then assignment group should be changed.