Grey out "No longer Required" option from the Approval drop down "Action on selected rows"

[Community Alums]

Hi,

I have a requirement to grey out/hide "No longer Required" option from the Approval drop down from "Action on selected rows" and this should be hidden only to tickets generated from a particular catalog item. How can I achieve this? Any suggestions would be greatly appreciated. Here is the screenshot of the requirement. I have to hide "No longer Required" option which is highlighted in yellow for tickets generated from a particular catalog item. Please guide me.

Thanks,

Saran.

[Abhi13]

Hi @Community Alums ,

Then i would suggest you need to make the changes on the button that is on table "sysapproval_approver"

with the condition if you want to hide for one particular catalog item: 

current.sysapproval.ref_sc_req_item.cat_item == '<your_catalog_item_sys_id>'

It will resolve that thing.

Thanks,

Abhishek

[Community Alums]

Hi @Abhi13 

If I use the not equal to in the below condition, the 'No longer required' button is still visible for all catalog items.

ApprovalListChoiceCondition() && current.sysapproval.ref_sc_req_item.cat_item != '2831b98ea11a5180cdd7ea38bc3b7e90' 

If I use the below equal to in below condition, 'No longer required' button is not visible to all catalog items.

ApprovalListChoiceCondition() && current.sysapproval.ref_sc_req_item.cat_item == '2831b98ea11a5180cdd7ea38bc3b7e90' 

It is weird! It is working the opposite and moreover the change is applied to all catalog items.

But my requirement is to hide for a specific catalog item. Any suggestions please.

Here is the screenshot for your reference.

Thanks,

Saran.

[Community Alums]

Hi @Abhi13 

I have used your above condition in the UI action but this change is applied to all catalog items but I want to hide it only for a specific catalog item. Could you please help me out? Here is the screenshot for your reference.

[Community Alums]

Hi @Abhi13 

If I use the not equal to in the below condition, the 'No longer required' button is still visible for all catalog items.

ApprovalListChoiceCondition() && current.sysapproval.ref_sc_req_item.cat_item != '2831b98ea11a5180cdd7ea38bc3b7e90' 

If I use the below equal to in below condition, 'No longer required' button is not visible to all catalog items.

ApprovalListChoiceCondition() && current.sysapproval.ref_sc_req_item.cat_item == '2831b98ea11a5180cdd7ea38bc3b7e90' 

It is weird! It is working the opposite and moreover the change is applied to all catalog items.

But my requirement is to hide for a specific catalog item. Any suggestions please.

Here is the screenshot for your reference.

Thanks,

Saran.

[Community Alums]

Hi @Abhi13 

Any suggestions on the above query?

Thanks,

Saran.