Group approvals in Servicenow ATF

[RajeshwariHP]

Hi,

I have a requirement to implement Group approval in ATF for RITM. After manager approval, the RITM has to be approved by group. I am not much familiar with scripting. Could anyone help me how to implement in ATF

Thank you

Rajeshwari H P

[Shashank_Jain]

@RajeshwariHP ,

Please go through this Servicenow support Article that would be helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787358

Thanks!

[kaushal_snow]

Hi @RajeshwariHP ,

To automate group approvals in ATF for a Requested Item (RITM), follow these steps:

Impersonate a User: Use the Impersonate User"step to simulate the approval process.

Query Approval Records: Use Record Query to find the approval record associated with the RITM.

Open Approval Record: Use Open Record to access the approval record.

Approve the Request: Use Click UI Action to approve the request.

Ensure that the group approval is correctly configured in the RITM's approval workflow. If one member approves, others should no longer be required to approve. This can be managed by setting the approval state to approved upon the first approval............

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