Hi @SSW
1st , it is not SNOW, it is SN or ServiceNow.
Is it possible that a group mailbox as guest account receive notification when a fulfiller responded.
Atul:No, a group mailbox refers to the email address of the group, meaning a registered or confirmed email ID.
We had an issue recently. We just realize that when our colleague responded there is no email link provided in SNow. We're wondering what's the use of them using their group mailbox in creating Service Now ticket when it will not receive response from the said ticket
Atul: A group email is like your distribution list (DL) or shared mailbox, where all group members have access. It is used to receive emails in the shared inbox instead of individual members
*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
